80% Time reduction by decentralizing the RFQ processes across 70+ Users

CHIRON Group is one of the world’s leading providers of CNC vertical milling centers, mill-turn machining centers, automation solutions, and turnkey manufacturing systems. Founded in 1921, the company serves manufacturers across automotive, aerospace, defense, robotics, medical technology, precision engineering, and luxury goods markets worldwide.

Its customers often operate in highly demanding and regulated environments, where every manufacturing solution must meet strict requirements for precision, reliability, productivity, compliance, and process stability. As a result, each customer request requires a careful translation of technical needs into the right CHIRON solution.

CHIRON receives customer requests in many different formats, lengths, and levels of technical detail. Some RFQs arrive as structured specifications, others as complex problem descriptions, emails, drawings, or mixed document packages. Each request must be interpreted accurately before CHIRON can decide how to respond and which solution to propose.

The expertise required to answer an RFQ was distributed across more than ten departments and many experienced employees. Gathering the right input meant searching through SharePoint, email threads, internal documents, direct messages, phone calls, and informal conversations. This created substantial coordination effort and slowed down time-to-bid.

At the same time, customer requirements often needed to be translated into CHIRON’s internal configurator and solution logic. This step required deep knowledge of CHIRON’s product portfolio, feasibility boundaries, customer-specific requirements, commercial standards, and technical constraints.

When critical requirements, deviations, or infeasible requests were identified late, the impact could be significant: delayed customer communication, additional engineering loops, margin risk, and less time to shape the proposal strategically.

The Solution

As one of Atira’s earliest design partners, CHIRON helped shape the platform around the needs of complex technical sales.
Today, CHIRON uses Atira to run a streamlined commercial response process from incoming RFQ to quote. Atira extracts customer requirements, identifies red flags, compares requests against CHIRON’s internal standards, supports deviation lists, and helps translate customer inputs into structured information for the quoting process.
Instead of each team starting from scattered documents and individual knowledge, Atira provides one shared process and one structured workspace for every inbound request.

With Atira, CHIRON captures decades of expert knowledge as reusable structured input, helping teams reduce ask-to-bid times by up to 80% while keeping engineers focused on the highest-value technical decisions.

Expert Knowledge That Stays in the Company

Atira helps CHIRON capture expert knowledge directly through the workflow. Specialists can provide input through the platform or via integrations such as a Microsoft Teams bot that proactively reaches out to the right expert when clarification is needed.
Once captured, that knowledge becomes reusable. Recurring questions, for example whether a specific norm is fulfilled, how a requirement should be interpreted, or which standard response applies, no longer need to be answered from scratch each time.
Knowledge that previously lived in individual employees’ heads now becomes part of CHIRON’s institutional memory and improves every future prediction, recommendation, and drafted response.

Up to 80% Faster Ask-to-Bid

CHIRON has been closely involved in shaping Atira as an early design partner. Today, more than 70 users work with the platform to handle inbound customer requests faster and more consistently.
By automating requirement extraction, routing expert questions, surfacing red flags, and preparing structured outputs, Atira reduces the time spent chasing inputs and consolidating information. Engineers can focus on complex technical judgments, while sales and proposal teams can move from customer request to bid in a fraction of the time.

One Shared Process for Every Request

The end-to-end commercial response process now runs through Atira.
When an RFQ comes in, Atira extracts requirements, identifies potential red flags, creates deviation lists, supports customer clarification loops, captures comments, and carries the process forward toward quoting. Every request follows the same structured path, giving the full team visibility into status, responsibilities, open questions, and next steps.
This turns RFQ handling from a fragmented coordination effort into a shared operating model across the commercial and technical organization.

Agents That Check Every RFQ Against the CHIRON Standard

Atira agents review each incoming RFQ from different angles and produce specific outcomes that can be mandated and setup by each employee.
E:g One agent checks whether customer-required commercial terms align with CHIRON standards and produces a report in a custom format. Others review norms, produce checklists, configurator inputs or other project-specific obligations.
Discrepancies that previously took hours to identify, or could be missed entirely, are now surfaced early in the process. This helps CHIRON respond faster, protect margins, reduce risk, and enter customer conversations with a clear understanding of where the request fits the company’s standard solution logic.